Refund policy

Return and Replacement Policy

You can raise a return/ refund request of the product(s) within 24 hours of its delivery in its original package. Products are only eligible for return if the products received by the customer are received in a damaged or defective state or an incorrect product has been delivered. Such products can only be returned if they are sealed in their original packaging in unused and sealed condition.

To raise a request, please send an email to airluxecares@airluxeworld.com or call 9667110710 within 24 hours of the delivery time with proofs, i.e., pictures and videos.
The product is no case will be returned if the seal is broken or if the product is already used.

If you have received a damaged product, contact the Airluxe team immediately with proof so that we can take corrective measures.

If the seal on the product has been broken, it will be considered used and hence cannot be returned or refunded. In case the product is used and you are facing any problem please visit the Product Warranty section.

Any damaged goods due to the customer’s mishandling will not be replaced/ refunded.

After our team has approved the refund and organised a reverse pickup, refund will be initiated and will take at least 4-8 working days for the amount to reflect and credited in your account.

At any stage if you need to contact us, please feel free to write to us or call us at 9667110710. We will make sure that all your queries are answered.

In case of cancellation after the item has been dispatched, reject the product during the time of delivery and raise a query at airluxecares@airluxeworld.com. Your refund will be processed once the product is back to us.